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Survey insights

Survey insights help you move from raw responses to focused decisions. This page explains access, filters, tabs, and practical interpretation.

Who can access insights​

Insights are available to:

  • survey owners
  • leaders who were explicitly added to that survey

Leaders see scoped team insights, and visibility can be gated by minimum response thresholds. For workspace owners and People/HR teams, this view is especially useful for cross-team pattern tracking and follow-through planning.

Start with scope filters​

Before reviewing results, set the scope you want:

  • Time period (one run or multiple runs)
  • Reporting line
  • Department

These filters apply to cards, tabs, and exports.

Survey Instances

Know when insights are locked​

Insights are locked when there is not enough data to share safely.

Typical cases:

  • no responses yet
  • leader view with a configured minimum-response threshold that has not been met

Summary tab​

Summary gives a fast read on survey health:

  • Response Rate
  • Engagement Score (from Likert-style questions)
  • Sentiment Analysis (AI generated) from text responses
  • eNPS Score when eNPS questions exist
  • Emerging focus areas to highlight recurring patterns

Survey Insights

Use this tab to identify where to dig deeper, not to finalize decisions in isolation.

Question Insights tab​

Question Insights breaks results down per question with:

  • option distribution
  • question-level cards and trends (when multiple runs are selected)
  • question topics and focus areas
  • View Responses drill-down for detailed context

Survey Question Insights

Topic Insights tab​

If questions are tagged with topics, Topic Insights aggregates those questions into a single view.

This is useful for focus areas like manager clarity, workload sustainability, or recognition gaps, where signal is spread across multiple questions.

Individual Responses tab​

Use this tab when you need answer-level context.

You can review shared responses in detail and use reactions/comments where permitted (for owners and leaders, including managers added as leaders for that survey).

React and comment on responses​

Reactions and comments are available in response detail views to help leaders acknowledge feedback and keep follow-up visible.

In practice:

  • survey owners can react/comment
  • leaders added to the survey can react/comment
  • managers can react/comment when they have leader access to that survey scope

In anonymous surveys, identity remains hidden and follow-up stays focused on the response content and patterns.

Comments tab​

If survey questions allow comments, the Comments tab gives a focused view of respondent comments.

You can filter comments by:

  • all commentable questions
  • topic
  • specific question

This is the fastest way to inspect qualitative feedback at scale.

Survey Response Reaction

Export insights​

Use Export Insights to download current insights.

Exports respect your active filters, so you can prepare leader- or department-specific reports without manual cleanup.

When comparing runs:

  • validate response rate first
  • look for sustained movement across runs, not one spike
  • combine score changes with response text before choosing actions
  • treat AI sentiment/focus areas as decision support, not as the only evidence

Next steps​