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Survey insights

ClarityLoop transforms survey responses into actionable insights using AI-powered analysis. The insights system provides real-time analytics, sentiment analysis, engagement scoring, and thematic analysis to help you understand team feedback and make data-driven decisions.

How survey insights work​

  1. Real-time analysis
    Insights are generated automatically as responses come in, giving you immediate visibility into trends and patterns.

  2. AI-powered processing
    ClarityLoop uses AI to analyze free text responses, extract themes, and calculate sentiment scores across all question types.

  3. Comparative analysis
    Track changes over time by comparing current results with previous survey instances.

  4. Multi-dimensional scoring
    Get comprehensive metrics including response rates, engagement scores, sentiment analysis, and eNPS calculations.

Insights overview​

The overview dashboard provides key metrics at a glance:

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Response Rate

  • Shows current response rate as a percentage.
  • Compares with previous survey instance.
  • Displays trend indicators (up/down arrows with percentage change).

Engagement Score

  • Calculated based on response completeness and depth.
  • Factors in question completion rates and free text length.
  • Provides benchmark comparison with previous instances.

Sentiment Score

  • AI-powered sentiment analysis of free text responses only.
  • Scored from 1-10 (negative to positive sentiment).
  • Shows overall team mood and satisfaction levels based on written feedback.

eNPS Score

  • Employee Net Promoter Score calculated from eNPS questions.
  • Categorizes responses into Detractors (0-6), Passives (7-8), and Promoters (9-10).
  • Shows percentage breakdown and overall eNPS calculation.

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Question-level insights​

Dive deeper into individual question performance:

Option Distribution Charts

  • Visual breakdown of response distribution for multiple choice questions.
  • Percentage and count displays for each option.
  • Trend comparison with previous survey instances.

Free Text Analysis

  • Themes: AI-extracted topics and patterns from open responses.
  • Sentiment scoring: Individual response sentiment analysis.
  • Key phrases: Most frequently mentioned terms and concepts.

Question-level Metrics

  • Engagement scores: Question-specific engagement calculations.
  • eNPS scores: Net Promoter Scores for individual eNPS questions.
  • Sentiment analysis: Question-level sentiment trends from free text responses.

Response Patterns

  • Completion rates for each question.
  • Skip patterns and question difficulty indicators.
  • Time-to-complete analytics for optimization.

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Thematic analysis​

ClarityLoop's AI identifies recurring themes across all text responses:

  • Automatic theme extraction: No manual categorization needed.
  • Theme frequency: See how often each theme appears.
  • Sentiment by theme: Understand positive and negative aspects of each topic.
  • Cross-question themes: Identify patterns that span multiple questions.

Common theme categories:

  • Leadership and management effectiveness
  • Career development and growth opportunities
  • Work-life balance and employee wellbeing
  • Communication and team collaboration
  • Tools, resources, and processes
  • Company culture and values alignment
  • Compensation and benefits satisfaction

Response management​

Individual Response View

  • See complete responses from all participants (anonymous responses don't show participant identity).
  • Add reactions (👍 🎉 🙌 💡) to acknowledge feedback.
  • Add comments and follow-up questions.
  • Link responses to context (Slack messages, Jira tickets, etc.).

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Trend analysis​

Track changes over time with comparative insights:

Historical Comparison

  • Trend indicators showing improvement or decline.
  • Statistical significance indicators for meaningful changes.

Longitudinal Tracking

  • Track team sentiment and engagement over survey cycles.
  • Identify seasonal patterns and long-term trends.
  • Measure impact of organizational changes.

Privacy and anonymity​

Anonymous Survey Handling

  • Insights are aggregated to protect individual privacy.
  • No individual attribution in anonymous surveys.
  • Minimum response thresholds to prevent identification.

Data Security

  • All survey data is encrypted and securely stored.
  • Access controls ensure only authorized users see insights.
  • Compliance with data protection regulations.

Best practices​

  • Regular review: Check insights weekly during active survey periods.
  • Focus on trends: Look for patterns rather than individual responses.
  • Act on feedback: Use insights to drive meaningful changes.
  • Share results: Communicate findings and actions back to your team.
  • Compare over time: Track progress using historical comparisons.

FAQs​

When do insights become available?
Insights are generated in real-time as responses are submitted. Some metrics require a minimum number of responses for statistical relevance.

How accurate is the sentiment analysis?
ClarityLoop's AI sentiment analysis is trained on workplace feedback data and achieves high accuracy. However, context and nuance may require human interpretation.

Can I see individual responses in anonymous surveys?
Yes, you can see individual responses, but the respondent's identity is hidden to protect privacy. You'll see the response content without knowing who submitted it.

What's the minimum number of responses needed for insights?
Basic insights are available with any responses, but statistical significance and trend analysis require at least 5-10 responses depending on the metric.

How are themes determined?
AI analyzes all text responses to identify common topics, keywords, and concepts. Themes are automatically generated and ranked by frequency and relevance.

Can I customize the insight categories?
Currently, insights are automatically generated. Custom categorization and filtering options are planned for future releases.

Next steps: